Visiting and family information

Stay connected with the home

Current visiting arrangements and family communication routes vary. Call or email the home to agree the next conversation.

Three Summerhill residents in wheelchairs with four members of the team under the glass roof of a garden centre.

Ask about the current visiting approach

The team can explain visiting arrangements, how to request a meeting and any adjustments that would make communication easier.

Privacy

Identity and authority may need to be checked

Before sharing information about a resident, the home may need to confirm identity, consent, capacity or representative authority. Please do not send a detailed clinical update by ordinary email.

There is a route for feedback and complaints

Make a complaint

Report a safeguarding concern

Next step

Talk with the Summerhill team

The Summerhill team can answer questions about the current position and explain what happens next.

Request a call or meeting Call 01202 870935