Complaints
How to raise a complaint
Raise a concern in the way that works best for you, ask what happens next and use the safeguarding route when the situation is more urgent.
What to include
- What happened and when, as far as you know.
- Who may be affected and whether there is an immediate risk.
- How the home can safely contact you, or whether you need an anonymous route.
- What outcome or response would help.
What happens next
The team can explain the next step
Use the contact details on this website to explain the concern and ask how it will be handled. No response deadline is promised on this page.
Immediate danger
Use the urgent route when someone may be at risk
Call 999 if someone is in immediate danger. For a safeguarding concern that is not an immediate emergency, use the safeguarding route.
Related information
Safeguarding information
Safeguarding informationNext step
Talk with the Summerhill team
The Summerhill team can answer questions about the current position and explain what happens next.